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Glite Dictionary
🚓 To give a fine 💻 To log a request
to issue a ticket

to issue a ticket

3.4
To create a record of a problem or request in a support system for a team to fix
  • phrasal verb
  • Jargon
translation icon : registrar un ticket

Examples

  • I'll note this cannot happen when a police officer makes a lawful traffic stop and issues a ticket.

    Blog text (1)

  • Marijuana was seized, and a woman was issued a ticket for possessing less than an ounce of marijuana.

    Blog text (28)

  • When it comes down to it, the NYPD has every right to issue a ticket to any civilian for the slightest infraction like jaywalking (and I saw it happen), but no one can walk up to them and say, "Pretty please with sugar on top, don't park like this," because they simply won't do it.

    Blog text (32)

  • To address the reported technical issue, the support team will issue a ticket for further investigation.

  • After submitting your request for a new feature, the system will issue a ticket so that developers can track its progress.

  • Whenever a user reports a bug, the system automatically issues a ticket in the tracking database for troubleshooting.

Synonyms

to raise the issue
vsto issue a ticket
22 3.7

To bring up a topic or problem for discussion

refers specifically to creating a record in a tracking system rather than general discussion
to ticket
vsto issue a ticket
  • Jargon
1 5.4

To record a reported problem in a support system for others to fix

is used specifically in IT support to log bugs and service requests for tracking

Antonyms

to resolve
623 3.3

To find an answer to a problem and end a disagreement

How Escalated

to escalate
220 5.5
to issue a ticket
  • Jargon
3.4
recordation
  • Formal
1 8.6

Surface Forms

issue a ticket infinitive
issued a ticket past
issued a ticket past participle
issuing a ticket present participle
issues a ticket third person singular

Morphology

issue + a + ticket

The verb 'issue' (to give or distribute) plus 'ticket' (a formal notice or slip) yields a readily inferable general meaning of 'to give or create a ticket', so learners who know the words can guess a basic sense. However, the specific IT/customer-support sense—logging an electronic record in a tracking system—is domain-specific and not fully predictable from the constituents, so prior exposure is typically needed.

Etymology

Issue a ticket in IT comes from old service desks where staff wrote a small paper 'ticket' to record a problem and put it where others could see it. To issue a ticket now means to create or 'log' that record in a computer system so the problem can be tracked and fixed.