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service department

service department

5 3.0
The part of a company that helps customers with problems and fixes products
  • noun
  • /ˈsɜrvɪs dɪˈpɑrtmənt/
translation icon : departamento de servicio
  • The service department is responsible for handling repairs and customer inquiries at our store.
  • social service department

Examples

  • She's in the customer service department.

  • Please contact our Customer Service department, who can help you create your listing.

    Blog text (30)
  • Hmm... must have been someone from our service department.

  • Tell them in the service department...

  • If possible, allow the customer the option to "chat" with your customer service department.

    Blog text (27)
  • That would be our customer service department, on the other side of the dock.

  • Some insurance carriers can also provide additional information about physicians by calling their customer service department.

    Blog text (17)
  • You're with the customer service department?

  • I work in the service department of a dealership and hear it all day long.

    Blog text (9)
  • Our factory-trained service department provides high-quality service covered with a one-year warranty.

    Academic text (2004)

Synonyms

customer support
vsservice department
7 2.0

A team at a company that helps people with problems and questions about products or services

is the part of a company that also handles repairs and aftercare
help desk
vsservice department
  • Specialized
3 3.0

A service that gives information and technical help to computer users

is the company part that handles broader customer care and repairs

How Supportive

service department
5 3.0
help desk
  • Specialized
3 3.0

Surface Forms

Morphology

service + department

The meaning is directly and compositionally derivable from 'service' (assistance/support) + 'department' (organizational unit): it denotes the unit of a company that provides service. This noun–noun compounding pattern is common and cross-linguistically transparent, so a B1 learner who knows both constituents will readily infer the MWE meaning.

Etymology

Service department combines service, meaning 'help or repairs', and department, meaning 'a part of a company'. Imagine a corner of a shop where staff fix things and help customers, so the phrase now means 'the part of a business that gives customer support or repairs'.