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ticketing

ticketing

1 3.7
Recording and tracking support requests in a help system
  • noun
  • /ˈtɪkɪtɪŋ/
  • Jargon
translation icon : sistema de tickets
  • He found the new ticketing software to be efficient in tracking customer inquiries and resolving problems quickly.
  • Automated ticketing
  • ticketing process
  • ticketing system

Examples

  • The company upgraded its ticketing processes to ensure better organization and faster response times for service requests.

  • And we, yeah, we pretty much just did ticketing hospitality for certain regions.

  • But if you're you're doing tickets for tech support or something, then it's the number of tickets that you get through.

  • I thought the TSA guy said that anyone on the list would not get a ticket at all, and this is controlled by the airline and the ticketing systems they use.

    Blog text (9)
  • In this report, you can find information on the most popular ticketing systems for organizations of your size, rankings of popular features and functions, and a 5-step guide to choosing a ticketing system, complete with questions to ask vendors.

    Blog text (20)
  • Can you check on your ticketing system and verify if there are any tickets open or closed for the last 7 days reporting outages around zip codes 00680 and 00603?

    Blog text (30)
  • While I may have held a PR internship for one event, I probably spent equal time in that semester doing a mix of ops, ticketing, credentialing, and event management on top of what was in my internship description.

    Blog text (18)
  • The customer support team uses an effective ticketing system to manage all requests and issues from users.

How Automated

service program
  • Specialized
2 4.2
ticketing
  • Jargon
1 3.7
help desk
  • Specialized
3 3.0

Surface Forms

ticketing singular
ticketings plural

Morphology

ticketing = ticket (semi-transparent) = ticket + ing

The form is a regular -ing noun from the verb 'ticket', but the customer-support/IT sense is a specialized extension of the ordinary word, so the meaning is only partly predictable.

Etymology

Ticketing comes from the word ticket, meaning a 'record' or note about a problem, and -ing meaning 'the system or action'. In customer support a 'ticket' is a note that tracks a request, so ticketing is the system for recording, managing, and tracking those requests.