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Glite Dictionary
🪖 Military help 🛠️ Help from provider
direct support

direct support

3.6
Help given by a company or maker straight to a customer
  • noun
translation icon : soporte directo
  • The vendor offered direct support to customers who needed help with their new software installation.

Examples

  • All schools will have access to direct support and advice from their local Public Health England Health Protection team to deal with any cases that may occur.

  • All organizations provide direct support to the BCZs.

    Academic text (2003)

  • Interviewees provided strong support for all or some assertions related to 12 of 15 findings, mixed support for 2 findings, and no direct support for 1 finding.

    Academic text (2003)

  • The company ensures that clients receive direct support from trained representatives without going through third parties.

  • Many manufacturers provide direct support to end users to enhance customer satisfaction and product usability.

Synonyms

assistance
vsdirect support
947 1.0

Help given to someone that makes a task easier or gives money

is specific help supplied by the vendor directly to end customers not general aid
customer support
vsdirect support
7 2.0

A team at a company that helps people with problems and questions about products or services

is given straight from the vendor rather than through resellers

How Direct

direct support
3.6
mediated
5.6

Surface Forms

direct support singular
direct supports plural

Morphology

direct + support

The meaning is directly compositional: 'direct' (straight/immediate, no one between) simply modifies 'support' (aid), so a learner who knows both words can infer support provided without intermediaries. This adj+noun construction is a regular, cross-linguistically common pattern and thus readily understandable to a B1 learner.

Etymology

The noun direct support comes from the image of a company going straight to a customer to fix a problem, with direct meaning 'straight to' and support meaning 'help'. That's why it means 'help given by the company itself rather than through other sellers'.