SLA
1
5.1
- noun
- Jargon
:
acuerdo de nivel de servicio
- An SLA defines the agreement between the supplier and the client organization on service provision and standards.
Examples
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Includes 24/7/365 support, a full SLA, and billing, and is production ready.
Blog text (26) -
Suppliers who do not meet the terms of the SLA can be penalized by compensation payments or service charges.
Academic text (2012) -
The terms of the SLA should allow for flexibility so that it can grow with the contract and can be used to measure performance.
Academic text (2012) -
Adopting an open data stance or an SLA strategy accomplishes this alignment.
Blog text (9) -
If you already provide this service, consider the added value of also providing single, customer-dedicated load balancing with an SLA guarantee.
Blog text (32) -
Lastly, we established a strong set of SLAs which is strengthening our relationships with the hiring managers.
Blog text (14) -
Finally, the second year of the program saw the start of negotiations for Service Level Agreements (SLAs) between the utility and several supporting city departments, including Fleet Maintenance and MIS.
Academic text (2003) -
An SLA outlines the expected service levels, responsibilities, and penalties for non-compliance between the provider and the client.
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Companies often use an SLA to ensure that both parties have a clear understanding of service expectations and quality standards.
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Before signing the contract, it is important to review the SLA to confirm that all necessary service criteria are included.
Synonyms
4
4.0
A written agreement to fix or care for a product for a set time
How Detailed
Surface Forms
Etymology
SLA stands for service-level agreement, made of service 'help or work', level 'standard' and agreement 'promise'. So an SLA is a written promise about how good a service will be.